Availability
We do our best to have a car ready whenever you book, but availability isn’t guaranteed for last-minute requests. To maximize your chances, book at least 24 hours in advance (48 hours for federal holidays).
If a car isn’t available, you can use an alternative like a carshare, rental, or rideshare. We’ll reimburse you up to $100/day for the car, insurance, and transport to/from pickup, plus give you 1 day of credit, 60 miles of insurance, and delivery credits. Send your receipts to support@upshiftcars.com
While we work hard to honor confirmed bookings, rare situations (like another member running late or an accident) can prevent a car from being ready.
If this happens, you have two options:
Alternative transportation: We’ll cover a carshare, rental, or rideshare (up to $100/day) and give you 1 day of credit, 60 miles of insurance, and delivery credits.
Cancel your booking: Receive a refund for any credits or additional days.
Send receipts to support@upshiftcars.com