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Availability

If this happens, send receipts for an alternative (carshare, rental car, or rideshare) and transportation to and from the car location. We’ll compensate you up to $100/day for the day(s) we did not have a car available. Send receipts to support@upshiftcars.com. We guarantee you will always get to where you need to go! Book as far in advance as possible to ensure a seamless Upshift experience. Booking requests with less than 24 hours notice (48 hours for federal holidays) are not guaranteed and will not be compensated.

We do our best to ensure this doesn’t happen, but sometimes things happen that are beyond our control, like another member running late or getting in an accident. If a vehicle that you have reserved is not available at the time of your reservation, you have the following options:

  1. We’ll compensate you for a an alternative (carshare, rental car, or rideshare) and transportation to and from the car location, up to $100/day. Send receipts to support@upshiftcars.com
  2. You may cancel your reservation and have your credits and (if applicable) additional days refunded.