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Extra amenities and fees

Accessories available upon request

We provide various accessories upon request such as snow chains, surfboard rack or dog car seat hammock. There are also fines for some circumstances below.

Dog car seat hammock

Request while booking in the Upshift app. Dogs are required to be in a properly installed seat hammock for the duration of the trip otherwise an excessive cleaning fee may apply.

Free

Surfboard rack & key lockbox

Request while booking in the Upshift app. Compatible on select vehicles.
Hang loose!

Free

Snow
chains

Request while booking in app. Remember seasonal weather requirements in Tahoe often require chains to be on hand.

$25

Fees we never want to charge

Extra cleaning

$50 / booking

We keep our cars spotless for everyone—normal cleaning is included in our service. If you return a car with stains or other items requiring extensive cleaning, we may add cleaning fees.

Cancellations

Varies

Cancel more than 24 hours in advance: 100% of trip refunded

Cancel fewer than 24 hours in advance: 25% of trip cost refunded, no refund of subscription day credits

Habitual or consistent cancellations may be subject to additional fees or revocation of membership.

Booking changes

Varies

You can always modify your trip. If you requested concierge service, just give us one hour advance notice so we can be sure to meet you on time.

Additional day credits or day charges apply if you extend your trip into a new 24-hour period (for example, when your trip lasts 25 total hours, or 49 total hours). “Unused” time isn’t refundable.

Rush booking

$30 / request

Bookings with less than 24 hours notice are tough on our concierge team. A $30 fee will be automatically added when booking with less than 24 hours from booking start time.

Wrong dispatch

$30

We treat our delivery concierges with respect. Changing your delivery location by more than 1/4 mile after your concierge has been dispatched or making your concierge wait for more than 10 minutes may be subject to a $30 fee.

Tickets

$15 + cost of ticket

It happens to the best of us. This fee covers our administration costs to process the ticket.

Smoking (of any sort)

$350

Holding a cigarette out the window counts. It’s an expensive, week-long process using natural, ozone-free products to get the smell of smoke out of our cars.

Pet hair

$50 + any extra cleaning cost

Pets are allowed as long as they stay in a crate and you place a blanket under the crate, or use a dog car seat cover (we can provide one). If using our car seat cover, it must stay properly installed and the dog must remain on it for the duration of your trip. Please help and clean up after yourself if there’s excessive fur. We absolutely love animals, but some of our members are allergic! If we find excessive fur in the car, we may bill you a $50 fee plus the cost of extra cleaning if needed.

Roadside assistance

Varies

Roadside assistance is free for any mechanical or breakdown issues. Fees may be assessed if member fault or negligence is involved (like broken window, emergency refueling, flat tire, lost key, or drained battery).

Lost key

$75 + replacement cost

This covers our time to bring you a spare key (within our service area) and the expense to make a new one.

Lost accessories

$25 + replacement fees (if applicable)

The provided phone accessories make everyone’s experience smooth and easy. Please don’t take them with you!

Lost insurance cards or vehicle registrations keep us from getting the car to another Upshift member until we replace them.

Snow chains

$25 /booking

Request at booking or least two hours before your trip begins.

Burning Man

$500

Sorry — Upshift cars can’t go to Burning Man, and fees will be assessed if they are.

Improper return

$250 penalty + $35 /hour /concierge + $1 /mile + tools

We’ll bill this fee if we have to send a concierge to pick up a car that’s been returned improperly.