Last Revised: June 12th, 2018

This Upshift Membership Agreement (this “Agreement”) is entered into between Upshift, Inc., a Delaware corporation (“Upshift” or “we” or “us”), and you (“you”). This Agreement governs the relationship, rights, and obligations between us and you with regards to your membership in the Upshift vehicle service (the “Service”), including your use of vehicles available through the Service (“Vehicles”).


a) I understand that having and maintaining a satisfactory driving record is a condition of using the Upshift Service. I agree to allow the Upshift, Inc. to check my driving record prior to membership and to check it periodically thereafter. I further agree to immediately report to Upshift any change in license status, license suspensions, serious accidents or offenses, points added to my license, or any other condition that may affect my ability to drive an Upshift Vehicle after I am admitted as a member. This may mean that you will not be covered by our insurance during your trip and you are no longer eligible for membership in the Service. 

b) If you have any of the following on your record, we cannot accept you as a member at this time:

  • Major moving violations, vehicular manslaughter, excessive speeding, excessive disregard for red lights/stop signs, reckless driving, driving while suspended, or DUI in past 5 years
  • More than 2 accidents in the past 3 years 
  • More than 1 moving violation and 1 accident in the past 3 years
  • More than 2 moving violations in the past 3 years
  • Cell phone or distracted driving violation in the past 3 years

c) I certify that I have at least 2 (two) consecutive years of driving experience.

d) I understand that Upshift will use this information for membership purposes only and not furnish this information to a third party without my written consent. I agree to release Upshift, Inc., its employees and those who supplied them with my information from any liability for any damage which may result from furnishing the requested information or my failure to be accepted for the membership for which I am applying. 

e)   If you cease to meet the above eligibility requirements for Service membership, or if you use the Vehicle in a manner prohibited by this Agreement, including but not limited to the use of a Vehicle by anyone other than an approved Upshift member ("Authorized Operator") while you are in the Vehicle, or failure to report damage or loss as required by this Agreement, you may not be covered by the Vehicle Insurance Policy and may be solely liable for any and all damage to the Vehicle, your own injuries, all and injuries and/or property damage to any third party.

f) Upshift reserves the right, in its sole discretion, (a) to determine whether to accept your application for membership with the Service, and (b) to revoke your membership at any time without cause (we will notify you immediately if this step must be taken). I authorize Upshift’s insurers and their agents to check my driving record. This Agreement and your driving record will be used to determine acceptance into the Upshift program. I also understand that this information may be retained under the control of Upshift’s insurers and/or their agents whether or not my application is approved, in accordance with their applicable privacy policies. The application fee is non-refundable in the event of non-approval by the insurance company. I understand that the foregoing authorization will be valid until I withdraw my authorization by contacting or in writing to the following address: Upshift, 3950 Webster Street, Apt. 5, Oakland, CA 94609 USA

g) In connection with my desire to carshare, I hereby authorize and direct Upshift, Inc., either itself or through a third party consumer reporting agency, to obtain information about my background including investigation into my motor vehicle or driving record(s). I understand that my desire to carshare is not related to any employment relationship. To this end, I hereby authorize, without reservation, any law enforcement agency, administrator, state or federal agency, or information service bureau to furnish any and all background information requested by Checkr, Inc. 2505 Mariposa St., San Francisco, CA 94110 | 844-824-3257 | as it pertains to my motor vehicle or driving record(s). I agree that an electronic copy of this Authorization shall be valid as the original. I understand that the foregoing authorizations will be valid until I withdraw my authorizations by contacting Checkr, Inc., 2505 Mariposa St., San Francisco, CA 94110 or at

h)   Upshift makes no express or implied warranties regarding the Vehicles or any component included in the Vehicles nor the service provided by Upshift, including any warranty of merchantability or that the vehicle or the service is fit for a particular purpose. 


a)   You agree to be bound by (i) our current usage fees as in effect at the time you make your reservation (as made available on the Website or by other means), and (ii) other charges that you may incur in the course of using the Service, as described in the Fees and Credits Schedule, as such Fees and Credits Schedule may be revised from time-to-time in accordance with the procedures set forth in Section VII. The fees and charges that will apply to your reservation and use of a Vehicle are those in effect at the time that you make your reservation.

b)   We bill you for any applicable membership fee, your usage fees, and other applicable charges, subject to any credits, at the end of each trip. The credit or debit card that we have on file will be charged automatically for the amount shown on your bill. 

c)   You will be responsible for paying all parking, traffic and toll violation fines and penalties, all towing, storage and impoundment fees and all tickets charged to the Vehicle, arising out of use, possession or operation of the Vehicle by you or with your permission.  You also agree to indemnify Upshift if we pay such fines, penalties or fees. You agree to pay, upon billing, a Ticket Processing Fee (as set forth in the Fees and Credits Schedule) related to each parking, toll or other citation incurred during the term of your reservation of a Vehicle that we pay on your behalf. You further understand that we may furnish information regarding you, including but not limited to your name, address and driver's license number to the governmental agency or court responsible for issuing or enforcing parking, toll or other citations that you incur.


a)   Each Vehicle rented through the Service is covered by a California compliant vehicle insurance policy obtained by Upshift (the “Vehicle Insurance Policy”) that remains in effect during your rental period,  provided that the Vehicle is reserved and used in compliance with this Agreement. 

The Vehicle Insurance Policy includes the following types of coverage, in each case subject to all of its terms, conditions, and exclusions as set forth in such policy:

1)   Liability coverage, subject to a combined per person coverage limit of $100,000 and per incident coverage limit of $300,000;

2)   Collision coverage (covering damage to the Vehicle due to collision), subject to a per incident coverage limit of up to $30,000 and a $1,000 deductible;

3)   Comprehensive coverage (covering damage to the Vehicle other than due to collision), subject to a per incident coverage limit of up to $30,000 and a $1,000 deductible; and

4)   Uninsured motorist coverage (covering bodily injury and property damage), subject to a per incident coverage limit of $15,000/$30,000 BI non-stacking and/or underinsured if applicable.

a) In the event of any loss or damage to the Vehicle, or any personal property or bodily injury claim, that occurs while the Vehicle is in a member's possession due to any cause regardless of fault, including, but not limited to, collision, rollover, theft, vandalism, seizure, fire, flood, hail or other acts of nature or God, the member is held responsible, and is required to pay Upshift up to the full deductible of $1,000 for actual, estimated or projected expenses, whether or not an actual claim is made or processed. In the event a member has violated Upshift's Membership Agreement, the deductible does not apply, and the member may be held responsible for the full amount of the claim.

b) The coverage limits described above may not be adequate to cover fully your liability in the event that you are involved in an accident. You will be responsible for the total value of all injuries and/or property damage that occur during your rental of a Vehicle, including injuries to yourself, Upshift employees and third parties and damage to property of yourself, Upshift employees and third parties, except to the extent such injuries and/or property damage are covered by the Vehicle Insurance Policy.

c) The Vehicle Insurance Policy has a deductible of $1,000 for damage to the Vehicle. This means that you are responsible for the first $1,000 of damages and claims to the Vehicle in the event of a collision or other vehicle damages.

d)   You agree to immediately report to Upshift, by phone or in person, any accident or damage in connection with a Vehicle you are renting, and to cooperate fully with Upshift's investigation of any such accident or damage. After an accident, you may only continue using the Vehicle with the express permission of Upshift.

e)   Insurance covering any theft or loss of personal belongings or personal accident insurance is not included with your rental. You agree that Upshift is not responsible to you, any Authorized Operators or anyone else for any loss of or damage to your or their personal property caused by your or their acts or omissions, those of any third party or, to the extent permitted by law, Upshift's negligence.


a)   You may not:

1)   Let anyone drive the Vehicle who is not already an Upshift member

2)   Intentionally destroy, damage or aid in the theft of the Vehicle;

3)   Take or attempt to take the Vehicle into Mexico, Canada or to anywhere else outside of the United States, except as expressly permitted under the Member Agreement;

4)   Engage in any willful or wanton misconduct, which, among other things, may include reckless conduct such as:  the failure to use seat belts, the failure to use child seats or other child restraints where legally required, use when overloaded (including with more occupants than seat belts provided), use off paved roads or on roads that are not regularly maintained, or failing to close and lock all doors, vehicle windows and the trunk;

5)   Use or permit the use of the Vehicle by anyone:

(i)   While legally intoxicated or under the influence of alcohol, drugs or other absorbed elements which may adversely affect a person's ability to drive safely;

(ii)  For any purpose that could properly be charged as a crime, such as the illegal transportation of persons, drugs or contraband;

(iii) To tow or push anything;

(iv)  In a speed test, contest, race, rally, or demonstration;

(v)   In driver training activity;

(vi)  To carry persons for a charge, fee or for any activities relating to  “Ride Sharing Services”;

(vii) If the Vehicle has been obtained from Upshift by fraud or misrepresentation; or

(viii) To carry hazardous materials (other than normal quantities of materials used in the operation of the vehicle that are stored within the containers provided for them), explosives, biologically active materials that are hazardous to human health or radioactive material including, but not limited to, any biologically active or radioactive material for research, education, development or industrial purposes, or for incidental purposes.

b)   To the extent permitted by law, if a vehicle is used in a manner prohibited above or you fail to report damage or loss as required by the Member Agreement, you may cease to be covered under the Vehicle insurance policy. You may also be liable for damages to Upshift or third parties caused by the breach, together with Upshift's and/or such third parties’ related costs and attorneys' fees.


a)   You may terminate your membership with Service at any time by contacting us by phone, email or on the website. You will be responsible for any and all charges accrued by you up to and including the date of termination of your membership.

b)   We may suspend or terminate your membership:

1)   If you do not pay charges at the time such charges are due to be paid;

2)   If you no longer meet the Service's membership requirements;

3)   If, in Upshift's sole discretion, we determine that you have failed to comply with the terms and conditions of this Agreement; or

4)   If, in Upshift's sole discretion, we determine that you have abused your membership in a way that detrimentally affects other Service members (including, without limitation, regularly returning Vehicles late, damaged, or in an unclean condition).

Member is still responsible for any charges already incurred including but not limited to, damages, fees, insurance deductible, etc.


Upshift will provide access to Vehicles owned, leased, or rented by Upshift, and Upshift will pay for Vehicle-related expenses such as tires, maintenance, and repairs. Upshift will endeavor to ensure Vehicles are clean, reliable and well maintained and will periodically inspect the Vehicles.

1) Upshift will rely on members for primary inspection of Vehicles that they use; members must immediately report to Upshift all maintenance and safety problems or concerns.

2) Upshift does not make any representations or warranties as to the fitness or condition of any Vehicle.

3) Upshift will have a program of regular preventative maintenance and will take action with respect to defects that are reported to it.

4) If the Vehicle is equipped with or you install a bicycle rack, snow chains, ski rack, trailer hitch, or child seat, you assume all risk for loss or damage to property resulting from your use of it. Upshift is not responsible to you, any member or anyone else for any loss of or damages to your or their personal property resulting from the use of any bicycle or ski rack, snow chains, trailer hitch or child seat regardless of whether this is caused by your or their acts or omissions, those of any third party or, to the extent permitted by law, Upshift's negligence. You and any members waive any claim against Upshift, its agents, employees or affiliates, for loss of or damage to your or anyone else's personal property arising from the use of a bicycle or ski rack, snow chains, trailer hitch or child seat caused by your or any member’s, by any third party's or, to the extent permitted by law, by Upshift's negligence in whole or in part. 


Upshift collects certain types of data from you when you use our website and Service. A “data controller” refers to the person or organization that decides the purposes for which and the way in which any collected personal data is processed. This privacy policy applies when Upshift is the data controller with regards to the collected data referenced in this policy. Upshift’s address is: Upshift, 3950 Webster Street, Apt. 5, Oakland, CA 94609 USA.

Data Collected

You provide personal data about yourself, such as your name, e-mail address, mobile phone number/carrier, etc., when you register for an account. When using the Service, you also provide certain additional personal data, which may include your driver’s license number and information, zip code, date of birth, credit card information, billing address/zip code, and any addresses used for vehicle deliveries. When you log in to Upshift’s website, you also provide your device’s IP address. Upshift also may collect certain data about your website usage and interaction. In some cases, we collect this data through pixel tags, cookies, and similar technologies.   

When you use the Service, Upshift also collects vehicle location tracking information to coordinate vehicle return logistics.

We may collect background check data. This may include data such as your driving record. A third party may collect this information on Upshift’s behalf.

Data Processors

In some cases, Upshift uses third-party service providers as data processors to process personal data. Data is collected and/or shared to the extent necessary to enable such processing. These data processors include Mailchimp, Stripe, Checkr, HubSpot, Front, Twilio, Google Sheets, Google Analytics, insurance providers and their agents, and other service providers that facilitate processing of data to enable the Service to function. 

Upshift’s Use of Your Data

We use the personal data you submit to operate, maintain, and provide you with the Service. The legal bases for the processing of your data are our legitimate interests, namely the management of our customer relationships and the administration of our website and business and, in some cases, your consent.

By providing Upshift your email address, you consent to our use of the email address to send you Service-related email, including any notices required by law, in lieu of communication by postal mail. By providing Upshift your cell phone number, you consent to our using of the phone number to send you Service-related SMS messages. BY SIGNING UP FOR AN ACCOUNT ON UPSHIFT AND PROVIDING YOUR PHONE NUMBER, YOU AGREE TO RECEIVE TEXT MESSAGES FROM US.

You may opt out of Service-related emails or SMS messages by sending us an email at Please be aware, however, that service-related emails and SMS messages are necessary for Upshift’s communication with customers using the Service, and, should you choose to opt out, your access to the Service may be restricted or discontinued. 

We may also use your email address and/or cell phone number to send you optional messages, such as updates, improvements, or offers. If you do not want to receive the optional messages, you may opt out or change your preferences for email by clicking "unsubscribe" in the email and you can opt out of optional SMS messages at any time by texting "STOP" to 415-319-8774. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed from the optional messages. After this, you will no longer receive optional SMS messages from us. If you want to receive optional messages again, just text us and we will start sending SMS messages to you again. You can also contact Upshift at Opting out of optional messages may prevent you from receiving messages regarding updates, improvements, or offers.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided, you can send an email to

Your Upshift account gives you access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. We may maintain different types of accounts for different types of Users. If you open an Upshift account on behalf of a company, organization, or other entity, then (a) "you" includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement, and that you agree to this Agreement on the entity's behalf.

Privacy of Persons Under the Age of 16

Upshift will not knowingly allow persons under the age of 16 to register for the Service or collect personal data from anyone under the age of 16. If you are under 16, please do not send any data about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected personal data from a person under the age of 16 without verification of parental consent, we will delete that data as quickly as possible. If you believe that we might have any data from or about a person under the age of 16, please contact us at

Protection of Your Data

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal data. Once we receive your transmission of data, we make commercially reasonable efforts to ensure the security of Upshift’s systems. This is not a guarantee that such data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications, at all times.

Collected personal data will be retained for no longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Personal data processed by Google Analytics will be retained for a maximum of fifty (50) months after the date of collection, or as required by applicable laws or regulations.

Transfer of Data

Your data may be transferred, stored or processed on servers outside of your home country. Where this is the case, we transfer data on the basis of mechanisms approved under applicable laws, and will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this privacy policy. By submitting your personal data, you’re agreeing to this transfer, storing or processing.

Your Rights and Choices About Your Data

You may decline to submit personal data to Upshift, in which case Upshift may not be able to provide certain services. You may update or correct your account information and email preferences at any time by logging in to your account or ask us to remove data you think is inaccurate.

Please be aware that you have the following additional rights with regards to your personal data:

Access to personal data: This is your right to request a copy of the personal data that we hold about you. If you would like a copy of some or all of your personal data, please email us at or write to us at the following address: Upshift, 3950 Webster Street, Apt. 5, Oakland, CA 94609 USA

Deletion of personal data: Should you wish for Upshift to delete your personal data, please email us at or write to us at the above mailing address. Please be aware that data may be retained despite a request for deletion in certain situations, including where processing is required for Upshift’s compliance with a legal obligation or Upshift’s establishment, exercise or defense of legal claims.

Restrict/suspend/object to processing of personal data: In certain circumstances, you have the right to restrict or suspend processing of your personal data, as well as the right to object to the processing of your personal data. You also have the right to object the processing of your personal data for direct marketing purposes.

Complaining to an authority: If you feel that your personal data has been processed in a way that does not meet the requirements of the law, you may lodge a complaint with a relevant supervisory or regulatory authority.

Data Portability: When processing of personal data is based on consent or contract, and carried out by automated means, you have the right to receive the personal data which you have provided to Upshift in a structured, commonly used and machine-readable format, and have the right to transmit that data to another controller without delay. 

Withdrawal of consent: When processing of personal data is based on consent, you may withdraw your consent at any time by emailing us at

Changes to Upshift’s Privacy Policy and Questions

If we change Upshift’s privacy policies and procedures, we will post those changes on our website to keep you aware of what data we collect, how we use it and under what circumstances we may disclose it. Changes are effective when they are posted on this page. We encourage you to periodically review this policy for the latest information on our privacy policies.

If you have any questions about our privacy polices, please contact us at


a)   To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless Upshift, its affiliates and their respective directors, officers, employees and agents from and against any and losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of third-party claims, actions, suits or proceedings related to (a) your breach of this Agreement or (b) your use of the Service, including without limitation your rental of any Vehicle through the Service.




a)   Upshift may amend this Agreement at any time. Upshift will notify you of such amendment the next time you login or make a booking within thirty (30) days after the amendment effective date. In addition, you may, at any time request from Upshift the current version of this Agreement. It is your responsibility, at the time you rent a Vehicle through the Service, to make sure you have received the then current version of this Agreement.


a)  No waiver of default by either party under any of the terms or conditions of this Agreement shall be construed as a waiver of any subsequent default of any of the terms or conditions of this Agreement.

b)  This Agreement and your relationship with us under this Agreement shall be governed by the laws of the State of California without regard to its conflict of laws provisions. You and we agree to submit to the exclusive jurisdiction of the state and federal courts located within the City and County of San Francisco, California to resolve any legal matter arising from this Agreement. Notwithstanding this, you agree that we shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

 c)  If any court of law, having the jurisdiction to decide on this matter, rules that any provision of this Agreement is invalid, then that provision will be removed from this Agreement without affecting the rest of this Agreement. The remaining provisions of this Agreement will continue to be valid and enforceable.

d)  This Agreement, along with any amendments hereto, encompasses the entire agreement between you and Upshift, and supersedes all previous understandings and agreements between you and Upshift. You and Upshift acknowledge and represent that you and Upshift, respectively, have not relied on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in this Agreement, made by or on behalf of any other party or any other person or entity whatsoever, prior to the execution of this Agreement.

e)  We may assign or transfer this Agreement at any time. You may not assign or transfer this Agreement, or any of your rights or obligations hereunder, without our prior written consent, which we can refuse in our sole discretion.

 f)  No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement or your use of the Service.

By joining and using the Upshift service, I accept and agree to the terms of this Agreement (including without limitation the Fees Schedule) and I certify that everything in my application is true and accurate to the best of my knowledge.