Excess Cleaning

$25 + cleaning cost

We keep our cars spic and span for everyone as part of our service. Normal cleaning is part of our concierge service. But if you return a car with stains or excessively dirty it may incur additional fees.



Cancel >24 hours advance: 100% of trip refunded

Cancel <24 hours advance: 25% of trip cost refunded, no refund of subscription day credits

No show at start: 100% trip cost forfeited (if your concierge waits more than 10 minutes without being able to get ahold of you or if you cancel after your concierge has been dispatched, it will be regarded as a 'no show').

Routine cancellations may be subject to fees or revocation of membership.

Return Changes

No cost

Your day belongs to you. You can always modify your return time.

If you want to return early, please provide at least 1 hour notice before your new intended return time.

If you want to extend and return later than expected, please give us at least 1 hour notice before the end of your original booking end time.

Booking Changes


You can always modify your trip! Please give us 1 hour notice so we can be sure to meet you on time.

>1 hour advance: no charge

<1 hour from start or end of trip: $10

After reservation has started or ended: $30

Additional time charges also apply if you are extending your trip. "Unused" time is not refundable.

Extended Hours


Concierge service from 6am–8am or 8pm–10pm is available for $20. Please notify us before 7pm the night before for early morning service before 9am or before 7pm the same day for late night service. Car Shareholders can return on their own without meeting a concierge any time for free!

Wrong Dispatch


We treat our delivery concierges with respect and hope you will too. Changing the delivery location more than 1/4 mile once your concierge has been dispatched or making your concierge wait more than 10 minutes may be subject to a $30 fee.


$25 + cost of ticket

It happens to the best of us. This covers our administration costs to process the ticket.



It’s an expensive, one week long process using natural products to get the smell of smoke out. We don't use an ozone generator as it's toxic. And holding a cigarette out the window counts.

Pet Hair

$25 + cleaning cost

We love Fido, but he has to stay in a crate. Some of our members are allergic and we’ll have to clean up the fur if he is let out. Please put a blanket under the crate.

Roadside Assistance


We provide roadside assistance free of charge to cover any mechanical or breakdown issues. Fees may be assessed if member fault or negligence is involved (eg, emergency refueling, flat tire, lost key, or drained battery).

Lost Key

$75 + replacement cost

It’s hard to get anywhere without a key! This covers our time to bring you a spare key and expense of making a new one.

Lost Car Accessories

$20 + replacement fees (if applicable)

Isn't it nice to have phone accessories in the car? These make everyone's experience smooth and easy. Please do not take them with you so they are there for the next member! 

Please don’t lose our insurance card or vehicle registration or we’ll have to stand in line at the DMV to replace them, which makes us sad. Also, we can't rent the car out until we get a new one. Same fees apply for replacing any phone accessories. Because everyone likes to have them for their trip!

Snow Chains


Request at booking or >1 hour before start of your rental

Burning Man


Cleaning fee for any cars found returning from Burning Man

$250 penalty + $25/hour/concierge + $1/mile + tolls

Improper Return

If we need to send our concierges out to pick up a car which is not returned properly for any reason.