Life happens! Give us at least an hour notice if your plans change to help us plan where and when cars are needed for other members. Occasionally we need to flip a car quickly for another member, so any notice here is greatly appreciated.

No problem. Simply end your trip in the app. Please ensure it’s parked legally where it can remain for at least 2 hours. If you are returning after 2pm, it needs to be legally parked until 9am. You’ll still be charged for the full duration of your initial reservation. If you have multiple days left in your reservation and need to return early, any day credits which start more than 24 hours from the time of return will be refunded.

That would be… really strange? But just in case you’re thinking about it, here’s the legalese: if you do not return the vehicle when required by your reservation, we may report it to the police as a stolen vehicle and, at your expense, recover the vehicle where and when it is found and may also assess fees for loss of use. To the extent permitted by law, you waive any right to a hearing or to receive notice or legal process as a pre-condition for Upshift recovering the vehicle.