Booking periods can start on the hour or 15, 30, or 45 minutes past the hour. We deliver between the hours of 8am-4pm daily. Requests made after regular business hours will be responded to the next business day.
We park your car within two blocks of your address and hand off the key. If you have a front desk concierge or a secure mail slot, we can also leave the key there without meeting. You can end your trip by parking it anywhere in our coverage zone whenever you want, 24/7.
We have a mobile app and are installing vehicle telematics so you will soon be able to locate and unlock your car 100% remotely.
Yes! We can deliver cars outside of service hours. Please book no later than 2pm for bookings that start between 4pm and 10am.
You can always return your car 24/7. For late-night returns, park in any spot (even at a meter) where it is legal until 9am — there’s no need for you to meet your concierge to return your car.
Deliveries for bookings made 24+ hours in advance are included in your subscription. Bookings made less than 24 hours in advance are subject to a $30 rush fee. Bookings made after 4pm will be considered to be made 8am the following morning.
When you’re done with your trip, park your car anywhere in our service area where it can legally remain for two hours. End your booking in the app and get on with your day. We’ll come pick up your car. It’s that easy.
Subscribers who live in our extended service zone area are subject to a $10/day fee on their subscription. One time deliveries or pickups in our extended service zone are subject to a $10 fee per delivery or pickup in this zone. We require a minimum 2 hour advance notice for delivery in our extended service area.