We guarantee availability for bookings made 24 hours or more in advance. Bookings with less than 24 hours notice are not guaranteed and will be charged a $30 rush fee for deliveries. This notice period is 48 hours for holidays. Rush fees are not assessed for bookings without delivery. You can reserve up to 30 days in advance, so we recommend booking as soon as your plans are set.

Please give us one hour (ideally more) advance notice for any changes to your trip and 24 hours advance notice for cancellations. Any day canceled <24 hours in advance will not be refunded. Please respect our hard-working concierges and don’t send them to the wrong place or at the wrong time. Fees may apply for not following the guidelines outlined in our Fees schedule.

Sure! You can take your car for any period of time, including short trips. Upshift gives you the flexibility to use your car exactly when you need it.

Any trip that lasts fewer than 24 hours counts as one day, even if it starts on one calendar day and ends on the next.

As far as you want… just don’t leave the country! We include mileage-based insurance on all our plans. Each booking includes 60 miles/day and any additional mileage is billed at 40 cents/mile for insurance.

14 days is our maximum period. For multi-day trips, we apply multiple day credits. For example, a trip starting at 8am Tuesday and ending by 8pm Wednesday would count as 2 days.

Nope! Holidays and weekends are typically busy for us. We recommend booking as far in advance as possible to secure your preferred vehicle and/or delivery time. Bookings that start after 8am Friday and 6am Monday will be assessed $19/day extra.